Return and Exchange Policy

RETURN AND EXCHANGE POLICY

Customer satisfaction is our priority.

OUR GUARANTEE

Every Baju product is guaranteed to be free of manufacturing defects. We will gladly accept any defective item for a refund or exchange.

ELIGIBILITY

Returns and exchanges are accepted for items that are defective or damaged upon receipt. To be eligible, items must be:

• Unworn, unwashed, and unaltered
• Free of any customer-caused damage
• In original packaging with all labels and tags still attached

HOW TO REQUEST A RETURN OR EXCHANGE

Email us at care@baju.ph with your order number, product details, and reason for the request. Our team will respond within 1–2 working days. Once approved, items must be returned within 7 working days.

TERMS AND CONDITIONS

• Sale items and purchases made with discount codes are strictly non-returnable.
• Return shipping costs are the responsibility of the customer.
• We are not responsible for items lost during return transit.
• Replacement items for exchanges are subject to stock availability.
• Refunds are issued as store credit, automatically applied to your next order.
• Returned items take up to 7 working days to process upon receipt.